Enterprise Rent-A-Car is a renowned brand in the car rental industry, offering reliable and convenient services to customers worldwide. With a strong presence on Google Maps, Enterprise Rent-A-Car has established itself as a trusted option for individuals seeking transportation solutions. The brand's commitment to customer satisfaction is evident through its extensive list of positive reviews, which highlight the professionalism, job performance, and efficient service provided by its staff. Enterprise Rent-A-Car caters to diverse needs, offering a range of vehicles, from trucks to cars, along with insurance options for added peace of mind. With flexible payment options, including the acceptance of debit and credit cards, Enterprise Rent-A-Car ensures a hassle-free rental experience. As a global brand, Enterprise Rent-A-Car consistently adheres to Google policies and legal obligations, ensuring the accuracy and integrity of its reviews. Whether for business or leisure, customers can rely on Enterprise Rent-A-Car to provide excellent services and a seamless rental experience.
Amenities and More
- Wheelchair-accessible entrance
- Identifies as women-owned
- Wheelchair accessible parking lot
- Active military discounts
Reviews
Called me an hr before pick up that they had no cars didn't make an attempt to get me one from another location left me high and dry found on at Hertz better car better service
Trash service. Moises or whatever the “manager” name is extremely rude and disrespectful. This location needs better leadership. The I-10 location be the only location I deal with from now on.
The last few times I have been here, they have messed up my reservation. Not sure what happened but seems like this place is beginning to slip a little. Sad, this is the new customer service of today. Maybe they need a new manager. Also, after getting a new appointment and paperwork done, I have been sitting here for 30 minutes waiting on them to PULL MY CAR AROUND. I WILL BE USING HERTZ NEXT TIME. This place has horrible customer service. As per the response from the enterprise team, how about you get a better manager in this office to fix the issues. I will not be contacting your customer support.
Very simple experience without any loops to jump through. KJ took care of us on pick up and return. Even remembered minor details of our interaction from the days prior. Very helpful and personable. Thank you.
I was in an accident and these people were great and helped me get into a replacement car. Everyone was helpful and went above and beyond to help me
They were so rude. While I was BARELY being helped, three times he stopped waiting on me to help other customers. Like I wasn't important to him and he said he's the branch manager LoL
Recently used location on W. Lucas Drive, had to be picked up from my location, driver arrived quickly and was very courteous, got my rental quickly with a free upgrade, everyone was very friendly and helpful, upon return of vehicle I had a slight issue that was resolved quickly, turned out I had been given a vehicle that was very low on fuel, I filled up the tank before returning as instructed and when I told them they immediately refunded the money I spent on fuel.
-Rental car #1 had a dying battery, had to switch to a new one
-Rental car #2 had low tire pressure, then tire went flat
-I returned the car with a small crack on the windshield from a pebble, and was forced to file a claim with my insurance and pay out-of-pocket to repair Enterprise's car
-No, I won't fill out a survey after this to say how good the service was
EDIT: The "owner" responded to this review asking for details, but didn't respond when I contacted them.
Location
3980 W Lucas Dr, Beaumont, TX 77706, United States
Hours
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